FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
I do not want to publish my structure, can it still be included in the CSD?
… that have previously been published in any form, including electronic publication on web pages or in a distributed database. …
-
I've found an entry in the CSD which either contains an error or does not correctly reflect the original publication. Who should I notify?
… In excess of 50,000 structures are added annually to the Cambridge Structural Database and while every effort is made by the team of Scientific Editors …
-
What level of disorder needs to be present to trigger the disorder filter in the CSD?
… Searches of the Cambridge Structural Database using ConQuest and Mercury can be filtered using a variety of flags and limits such as setting an upper limit …
-
Why has my substructure search given fewer hits than I expected?
… the structural details specified by the original author. Therefore, bonding conventions for a particular substructure may not be consistent throughout the database …
-
Can I customise enCIFer to check for the presence of specific data items, required by a particular journal publisher or crystallographic database?
… Can I customise enCIFer to check for the presence of specific data items, required by a particular journal publisher or crystallographic database? …
-
How should I search for an author’s name in the Access Structures service?
… The new version of Access Structure allows you to search for authors in the Cambridge Structural Database (CSD) and the Inorganic Crystal Structure Database …
-
What do I need to do to enable hyperlinking from the IsoStar client?
… : 1. First you must perform a standard install of the IsoStar Server package. During installation, you will need to indicate the location of the CSD database …
-
ConQuest searches on Windows fail to get past 0%
… with only eight or less characters and no spaces (e.g. C:\CSDtemp).It will also ask wherethe database files are - point it at the C:\CCDC\CSD_2019\CSD_540 directory.You …
-
I’ve found a structure in a paper that I would like to obtain data for, but I can’t find a deposition number - what do I do?
… and click Send. The information your provide should relate to data in a single publication.Your submitted form will be forwarded to our Database Team, who will try …
-
Retractions in the Cambridge Structural Database
… at the other databases and the journals involved to fully understand the issue, and will post significant updates here and on our Twitter @ccdc_cambridge. Please …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8