FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
What is CSD-Core?
… data. Capabilities of CSD-Core include: Powerful search, advanced 2D/3D visualisation and flexible results analysis Conformation analysis Fragment interaction …
-
Neutron Diffraction Data in the CSD
… Neutron diffraction data is included in the CSD and this FAQ details how to find and deposit neutron diffraction data. For more information about what data can …
-
Free Mercury is complaining that the database requires a CSD licence
… a licence. While the 2023 installer offers the option of installing only CSD-Community products, it does not prevent users from installing software or data …
-
How can I deposit large CIF files?
… then: If there are multiple structures and data_ values please split these up into individual files so there is one structure per file Compress (zip up) the file prior …
-
How can I share a structure I have deposited?
… -workers without releasing the data publicly you are able to do this through our 'My Structures' service. To do this you will need to sign-in (or register) at: https …
-
I do not want to publish my structure, can it still be included in the CSD?
… ) may be deposited as a CSD Communication or an ICSD Communication If you are depositing data as a CSD Communication or an ICSD Communication please supply …
-
Mercury will not read my CIF input file. What am I doing wrong?
… Mercury expects certain information to be present within an input file - if certain key data are not present, then Mercury may fail to read in the file.In …
-
Retirement of Relibase/Relibase+
… as of the end of 2018. This includes both the production of new data updates and the auto-update server. Following consultation with our user community, some …
-
What is the size of the Cambridge Structural Database (CSD)?
… When reporting the size of the CSD, there are two values commonly quoted. The number of entries in the CSD; this refers to instances of crystal data reported …
-
What should I do if checkCIF/PLATON times out during the web deposit process?
… are depositing data we have set a 2-minute time-out per structure for reports to be generated. If the checkCIF/PLATON service exceeds this limit for your structures …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows