FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Crystallisability and solvate prediction scripts not working in 2024.2 release
… owing to a bug. This has been fixed in the 2024.3 release. If you are unable to upgrade then as a workaround, you can edit the file CCDC\ccdc-software\csd-python …
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How to update a 2023 CSD Portfolio installation which was installed with the offline installer
… /data Also add the appropriate URL for your OS for a software update:https://install.ccdc.cam.ac.uk/online_repo/windows-dynamic-64https://install.ccdc.cam.ac.uk …
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Updating an existing local licence server after renewing your licence
… If you have an existing local licence server then when you renew your access to the CSD Portfolio software you will need to update the licence your local …
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How should I reference Mercury?
… ] New software for searching the Cambridge Structural Database and visualising crystal structures I. J. Bruno, J. C. Cole, P. R. Edgington, M. K. Kessler, C. F …
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I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
… the deadline date for entries being archived into the CSD is 2 months prior to the release date, to allow for compilation of the database and for software testing, so your …
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Mercury, Hermes or CrossMiner 2023.1 crashes after running for 5 minutes
… The user does not have write access to the cache (usually in this case they would be unable to install the updates anyway) The software has been installed …
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What is a CSD subset?
… to locate from the more than 1.25M structures in the CSD. Subsets are updated with every data release to CCDC's Desktop software and can be used with ConQuest …
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ConQuest crashes with "Failed to execute script csds" error message
… is "%USERPROFILE%\CCDC\ccdc-software\conquest\exe\csds.exe" -debug …
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CCDC Software and macOS
… CCDC Software and macOS …
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Retractions in the Cambridge Structural Database
… version of the CSD (upon the updating the software), as well as being visible on our web platforms. This means that 68% of the entries implicated by a pre-print …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
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- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
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