FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I obtain ConQuest, Mogul or GOLD?
… to admin@ccdc.cam.ac.uk requesting your site contact information and it will be provided to you (if you have an active licence). Once you complete the form, you should receive …
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What are the requirements for the CSD licensing system (from 2020)?
… -activation for each user when they first start a CCDC application. Local Licence Server If you have an unlimited site licence, then you may also request a local …
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How does licensing work for the CSD Portfolio?
… of the CSDS, the software can be installed and activated on one machine. However, there is no limit to the number of users that may access the installation. If a site …
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How do I define my active site?
… The active site can be defined in one of several ways: from an atom from a point from a reference ligand from a file containing a list of atoms from a file …
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How do I sign into WebCSD and what are the benefits of signing in?
… in to the site and connect a valid CSD licence. You can connect to a CSD licence by either of the following methods: Accessing the CSD web interface from an IPv4 address …
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My version of the CSD Portfolio says it has expired, how do I get the latest version?
… has expired, please first check with your site contact on the status of your renewal. More details in this Licensing and Activation Steps FAQ. …
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I have renewed my licence, how can I make sure the expiry date has been extended?
… Portfolio software. The easiest way to reactivate is from the command line:ccdc_activator -a -k NEW-ACTIVATION-KEY Academic customers using a local licence …
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Can I perform a rigid ligand docking using GOLD?
… Although GOLD was designed to dock flexible ligands into protein binding sites, it is possible to perform a rigid ligand docking. To enable this option, go …
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Why is it not possible to return the crystallographic binding pose of the ligand?
… microenvironments in the active site. The scoring function used is not the best for the protein in question. If so, try another scoring function to see if the ligand …
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How do I remove lone pairs from GOLD docking solutions?
… in the defined active site. If you wish, you can remove these lone pairs on the protein by loading into Hermes the protein file which is output by GOLD alongside …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
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- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
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- "Invalid window handle" error when using the CSD Python API on Windows