FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I obtain the IsoStar client?
… in $CSDHOME/bin. For Windows the isostar.exe should be associated with the IsoStar files downloaded from the server automatically. For Mac OS X you may need …
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Which platforms are supported for IsoStar?
… on Mac OS X or Windows operating systems. IsoStar has been tested when installed natively on these platforms. Use with emulators, including virtual machines, has …
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How to update a 2023 CSD Portfolio installation which was installed with the offline installer
… /data Also add the appropriate URL for your OS for a software update:https://install.ccdc.cam.ac.uk/online_repo/windows-dynamic-64https://install.ccdc.cam.ac.uk …
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How do I set up my browser to view IsoStar scatterplots?
… In order to view scatterplots via a Web browser there are two main steps. Configure your OS to open .istr files with isostar. Configure your browser to open …
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Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
… Some customers have experienced issues on macs such as difficulty selecting atoms and scaling issues. We have found in these cases the customer is often using …
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Picking atoms in Mercury or Hermes is not working on MacOS
… This issue typically occurs if you are using an external monitor that does not have the same retina display as your Mac. The workaround is to use Mercury …
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How do I determine what my IP address is?
… hostname -IMac OS X:1. Open System Preferences (via the Apple menu at the top left hand corner of your screen).2. When System Preferences opens, click on the icon …
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Why do some of the refcodes in my results end in ‘00’?
… Refcodes ending in ‘00’ are provisional identifiers which relate to CSD X-Press entries – these are published crystal structures that are yet to be fully …
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The ‘IUCr’ button in enCIFer no longer allows me to paste the location of a CIF into a file name box on the checkCIF web page
… , or using CTRL-V (windows) or Command-V (mac) This is necessary as most web browsers no longer allow the direct pasting of file names, as a security precaution …
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ConQuest behaves oddly when manipulating structures in 3D
… In some cases, when selecting atoms in the 3D viewer, the wrong atom will be shown selected. This has only been observed on Mac OSX and Linux and the fix …
Top Support Solutions
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