FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?
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I have renewed my licence, how can I make sure the expiry date has been extended?
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I get an error that VCRUNTIME140_1.dll was not found
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Updating my CSD software installation to the 2022.3 release fails on Linux
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I am trying to install the CSD Python API but encountered an UnsatisfiableError
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How can I run GOLD in parallel?
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Mercury, Hermes or CrossMiner 2023.1 crashes after running for 5 minutes
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How to update a 2023 CSD Portfolio installation which was installed with the offline installer
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On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak
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Create your own offline installer for the free version of Mercury
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8