FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Can I access Inorganic/ICSD data through the CSD Portfolio?
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What are the requirements for the CSD licensing system (from 2020)?
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Retirement of Relibase/Relibase+
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How do I determine what my IP address is?
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ConQuest fails to start with “ImportError: libXmu.so.6:”
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How do I obtain ConQuest, Mogul or GOLD?
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How does licensing work for the CSD Portfolio?
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How do I obtain enCIFer?
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My version of the CSD Portfolio says it has expired, how do I get the latest version?
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How do I obtain GOLD?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows