FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I get an error that VCRUNTIME140_1.dll was not found
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I am using Chrome and clicking on a download link in the CSD download links email does nothing
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How to activate CCDC software without a direct internet connection on the system that it is installed on
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Is CCDC CSD software affected by the CVE-2021-44228 vulnerability?
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Where can I find my customer number and activation key?
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Updating my CSD software installation to the 2022.3 release fails on Linux
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Applications such as Mercury or Mogul fail to open on Windows
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What is the the Service Level Agreement for support of CCDC customers?
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How can I run GOLD in parallel?
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Mercury, Hermes or CrossMiner 2023.1 crashes after running for 5 minutes
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
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- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
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- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows