FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Create your own offline installer for the free version of Mercury
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How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
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Documentation fails to open when launched from a CCDC application on linux
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I'm getting messages that my licence has expired or is missing a feature
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Why do I have problems selecting atoms or scaling issues in Mercury on MacOS?
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How do I download and install the free CSD-Community software Mercury and enCIFer?
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How do I update my CSD software installation?
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What can I do if Mercury or Hermes won't install the latest software and data updates?
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Is there a way to disable 3D acceleration?
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Installing Mercury in a computer lab
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Newest Support Solutions
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