FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I get Mercury to recognise that I have a version of the CSD database installed?
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What is CSD-Xpedite?
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What happens to my data once they have been submitted?
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CSD Portfolio software suites requirements and supported platforms
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Finding data from the journal Angewandte Chemie
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Retractions in the Cambridge Structural Database
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How can I purchase additional licences?
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What should I do if checkCIF/PLATON times out during the web deposit process?
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What data format is available for download from the Access Structures service?
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Does the CCDC accept Structure Factor data?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows