FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Synchrotron Data in the CSD
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How can I find crystal structures analysed at high pressure in the CSD?
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What is the the Service Level Agreement for support of CCDC customers?
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Free Mercury is complaining that the database requires a CSD licence
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Authors’ names in the CSD: how to add them correctly? How to search for them?
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I'm getting messages that my licence has expired
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What are the advantages and disadvantages of activating via a local licence server?
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Installation of the 2023 CSD Portfolio Software and Data
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How many MOFs are there in the CSD?
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How can I automate the CSD Portfolio installation process
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
- I installed the CSD Portfolio with the Windows offline installer and the software is complaining that it can't find the data