FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
I use a local licence server and it fails approximately every two weeks with errors like"Unable to verify process lock!" in the log file
-
ConQuest fails to launch with an error about libXss.so.1 on linux
-
I have renewed my licence, how can I make sure the expiry date has been extended?
-
I get an error that VCRUNTIME140_1.dll was not found
-
I am using Chrome and clicking on a download link in the CSD download links email does nothing
-
How to activate CCDC software without a direct internet connection on the system that it is installed on
-
Is CCDC CSD software affected by the CVE-2021-44228 vulnerability?
-
Where can I find my customer number and activation key?
-
Updating my CSD software installation to the 2022.3 release fails on Linux
-
Applications such as Mercury or Mogul fail to open on Windows
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8