FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
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Installation of the 2022 CSD Portfolio Software and Data
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Using old in-house databases with the latest CSD Portfolio
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Can I access Inorganic/ICSD data through the CSD Portfolio?
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Product Telemetry
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What are the requirements for the CSD licensing system (from 2020)?
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How do I port my existing scripts from Python 2.7 to Python 3?
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How do I view anisotropic displacement parameters (ADPs) for CSD entries?
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How do I obtain PreQuest to create and manage an in-house database of my own structures?
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
Top Support Solutions
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Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
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- "Invalid window handle" error when using the CSD Python API on Windows