FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Is it possible to view multiple structures simultaneously in the same window?
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I'm trying to use the Mercury-MOPAC link but keep on getting an error message: what does it mean?
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How does licensing work for the CSD Portfolio?
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I am having difficulty downloading the latest CSD software with the online installer
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How do I edit & re-run a Crystal Packing Feature search?
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CSD Portfolio software suites requirements and supported platforms
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I’m having difficulty doing the tutorials on my Windows machine
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What input file format do I need for a Hydrogen Bond Propensity calculation?
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My CSD Portfolio installation is asking me to re-register even though I registered during installation
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows