FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
… to find published structures that we have not been alerted to helps to ensure that the CSD is as up to date as possible for our users. However we always welcome …
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Mercury, Hermes or CrossMiner 2023.1 crashes after running for 5 minutes
… The user does not have write access to the cache (usually in this case they would be unable to install the updates anyway) The software has been installed …
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What is a CSD subset?
… CSD subsets are collections of CSD entries designed to help users find particular categories of structures that may otherwise be challenging or time-consuming …
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Why do I get a pop up window when starting ConQuest that says "Some Anti-Virus Software stop ConQuest from starting its search engine..."?
… . Now when you start up ConQuest it should enter "New User Setup" and ask you to choose a data directory, which normally defaults to a location inside your …
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How to deploy the CSD Portfolio to multiple computers
… (including configuring licensing for all users) see How can I install the CSD Portfolio so that all users can access it? …
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I have renewed my licence, how can I make sure the expiry date has been extended?
… the ccdc_activator tool. If activation has been set up for all users, you can either manually reactivate for each user or delete their locally stored activation …
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Retractions in the Cambridge Structural Database
… additional comments to let users know that following extensive review by the publishers and the CCDC there are currently no concerns on the data. In total …
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How do I determine what my IP address is?
… of devicesProviding a range of external or local IP addresses can allow access for a large number of users to CCDC software and services. The details given above …
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How many MOFs are there in the CSD?
… _subsets Should the user require more data, such as the full structure, the subsets can be viewed in ConQuest by clicking on View Databases > Subsets in CSD version …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
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- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows