FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I sign into WebCSD and what are the benefits of signing in?
… To access the advanced WebCSD searching options, such as structure search and unit cell search, within the CSD web interface you will need to sign …
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Malvern Panalytical software integration with the 2023.1 CSD Portfolio may fail to locate the CSD Python API
… directory structure. In order to resolve this issue while Malvern Panalytical and CCDC work on a solution, please take the following steps: 1. Run the Windows …
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What other software and/or data components should I install to make use of functionality I want to access?
… Hydrogen Bond Propensity Mercury CSD Main Data Co-Crystal Design Mercury CSD Main Data Full Interaction Maps Mercury CSD IsoStar Data Hydrogen Bond …
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CSD Portfolio software suites requirements and supported platforms
… looking at large datasets or large complex structures or else when using multiple CSD Portfolio programs at the same time. For CSD-CrossMiner use we recommend …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How do I sign into WebCSD and what are the benefits of signing in?
- How should I reference GOLD?
Newest Support Solutions
- What is a CSD subset?
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?