FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What data format is available for download from the Access Structures service?
… The free Access Structures service offers downloads in a CIF file format. A successful search (using either the deposition number, DOI of the journal article …
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I am using Chrome and clicking on a download link in the CSD download links email does nothing
… Google have started to silently block http download links if they are embedded in https web pages.Details of this change can be found at https …
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I get an error that VCRUNTIME140_1.dll was not found
… This is a result of the Visual C++ runtime library not being installed. Please download and install vc_redist.x64.exe from Microsoft's Visual C++ Downloads …
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Installation of the 2022 CSD Portfolio Software and Data
… involves running via the command line. Windows: Ensure you are in the same directory as the .exe installer file and then just type its name, e.g. csds-windows.exe …
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I am having difficulty downloading the latest CSD software with the online installer
… The CSD software suite online installer downloads your selected software and data components from a content distribution network that should allow high speed …
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ConQuest crashes with "Failed to execute script csds" error message
… extensions" and "Hidden items" are ticked. Delete the csds_data folder and any .csds_defaults or .csds_defaults[number] files, then try to run ConQuest again. Foreign …
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How do I obtain enCIFer?
… enCIFer is freely available for download to the scientific community. It now forms a part of the Mercury software package. …
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How do I obtain data already deposited with the CCDC?
… After the associated paper is published, data may be downloaded from the CCDC using our free Access Structures service. To use this service you can search …
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How do I set up my browser to view IsoStar scatterplots?
… these files automatically. This is the process in more detail. Download a .istr file from http://isostar.ccdc.cam.ac.uk/. Open the Downloads folder, right click …
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Why do I get a pop up window when starting ConQuest that says "Some Anti-Virus Software stop ConQuest from starting its search engine..."?
… and Hidden Items are ticked.Then please delete the following folder:csds_dataand the following files (which one(s) you have depends on your version of ConQuest):.csds …
Top Support Solutions
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- How do I sign into WebCSD and what are the benefits of signing in?
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