FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Can I perform a rigid ligand docking using GOLD?
… to the Ligand Flexibility option under Global Options in the GOLD Setup interface. Upon activating the "Fix Ligand Rotatable Bonds" tick box, you are presented …
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ConQuest won't start on Windows machine with Radeon graphics card
… When ConQuest fails to start without any error message, it is often an issue with your graphics driver which we have particularly noticed with Radeon cards …
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Are there any tools available to help produce a CIF?
… using our online service. These checks are based on the program enCIFer which is freely available from the CCDC and provides an intuitive, user-friendly interface …
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Does GOLD allow for protein flexibility?
… user-defined boundaries) to optimise the H-bonding interactions of the residue with the ligand. The side chains that are required to rotate are easily defined via …
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ConQuest will not start when used with the latest version of VMWare
… We are aware of issues with the latest versions of VMWare tools that cause ConQuest to fail to start - this is due to changes in the graphics drivers …
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Attempting to start ConQuest when using Remote Desktop on Windows gives the error ''LoadLibrary failed with error 87: The parameter is incorrect."
… This issue is due to a problem with ATI/AMD graphics drivers and can be an issue for multiple programs as well as ConQuest. The solution is to disable the ATI …
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How do I use CellCheckCSD?
… CellCheckCSD is best used via third-party XRD data collection programs that act as an interface to it, such as Rigaku's CrysAlisPro, or Bruker's APEX2 …
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My linux computer has the latest graphics and OpenGL drivers but mesa is being used instead
… If you have up-to-date graphics card drivers and OpenGL drivers installed on your system, our software that takes advantage of these (e.g. Mercury and Hermes …
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How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
… default graphics adapter for all Remote Desktop Services sessions Configure H.264/AVC hardware encoding for Remote Desktop connections Prioritize H.264/AVC 444 …
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Can I use SuperStar in conjunction with other modelling software packages?
… SuperStar has an interface via Hermes. It features easy selection of calculation settings, and offers much control over the display of multiple maps …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8