FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What is the the Service Level Agreement for support of CCDC customers?
… industrial customers Premium: Our research partner organisations Our current SLA that details our agreed levels of support, as well as our response times …
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Why do I have a problem displaying labels on Linux?
… likely because the OpenGL libraries on your system cannot support all the functions that Mercury uses. In this case we would recommend that you download …
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How can I easily licence GOLD 5.4 and later to run on all nodes of my cluster?
… Please view this support solution which details how to use register the nodes of a cluster for use with GOLD. We recommend the local licence server setup …
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How do I obtain GoldMine?
… GoldMine has been superseded by the development of GOLD in the CSD Python API and is no longer supported. Users with established protocols for using GoldMine …
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I'm trying to use the Mercury-MOPAC link but keep on getting an error message: what does it mean?
… Hamiltonian supports the elements in this structure. Please ensure the following: That MOPAC is installed in the default directory: C:\Program Files\MOPAC\ You …
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I am unable to deposit my data using IE9 or below, what should I do?
… Unfortunately our online deposition service is no longer available through IE9. We have actively decided not to support older browsers (IE9 and below …
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How do I reference the CSD web interface?
… the CSD web interface itself: CCDC (2017). CSD web interface – intuitive, cross-platform, web-based access to CSD data. Cambridge Crystallographic Data Centre …
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How do I view anisotropic displacement parameters (ADPs) for CSD entries?
… for the majority of recent CSD entries based on our internal CSD-Xpedite database format which was implemented in 2013 (https://www.ccdc.cam.ac.uk/support …
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
… . In order for the software to take advantage of these improvements, you will need graphics drivers installed on your system that support at least OpenGL version 2 …
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End of support for holders of perpetual licences for GOLD versions 5.3 and earlier
… We are no longer able to offer any support for holders of perpetual licences for GOLD 5.3 or earlier, including the generation of new licences. These versions …
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