FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How can I find crystal structures analysed at high pressure in the CSD?
… the 'Required Field' tab of the All Text query pane). The pressure values can also be found using the CSD Python API using the entry.pressure attribute. …
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How do I use GOLD to predict binding affinity?
… information please refer to the GOLD and GoldMine user manuals. Please note that GoldMine has been superseded by the development of GOLD in the CSD Python API …
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How should I reference CSD-Particle?
… , 2698-2704.https://doi.org/10.1039/C8CE00454D See also: How should I reference Mercury? CSD Python API citation …
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Retirement of Relibase/Relibase+
… of the user-critical functionality from Relibase/Relibase+ has been embedded inside our CSD Python API and exposed through CSD-CrossMiner, the desktop tool for searching …
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What is the size of the Cambridge Structural Database (CSD)?
… software (ConQuest and the CSD Python API) is currently based on the number of CSD entries. The number of structures in the CSD; this is a count of the number …
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Running an API script in Mercury or Hermes fails with the error " QStandardPaths: XDG_RUNTIME_DIR not set" on linux
… Running an API script in Mercury or Hermes fails with the error " QStandardPaths: XDG_RUNTIME_DIR not set" on linux …
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Uninstallation options for the 2023 CSD Portfolio
… software and data To remove select components, you can specify the package. For example: remove uk.ac.cam.ccdc.csd.pythonapi would uninstall the CSD Python API …
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What is the ‘My Structures’ service?
… and the CSD Python API. The CSD Editor software is available for licensed CSD users to download from our Download page alongside extensive documentation …
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What is a non-CSD structure?
… such as ConQuest, our CSD Python API and are not included in Mogul libraries generated from the CSD. Non-CSD structures do however still receive a deposition number which …
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CSD Portfolio software suites requirements and supported platforms
… , their use is no longer recommended, and we would instead encourage switching to the use of the CSD Python API. We anticipate that cqbatch will be removed entirely …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11