FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11
… If this happened after you updated the software or moved it to a different location, it is a result of a bug in Windows 11, which gets confused when …
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My linux computer has the latest graphics and OpenGL drivers but mesa is being used instead
… If you have up-to-date graphics card drivers and OpenGL drivers installed on your system, our software that takes advantage of these (e.g. Mercury and Hermes …
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Activating the CSD Python API
… . Alternatively you can run this command from a DOS command prompt: %USERPROFILE%\CCDC\ccdc-software\csd-python-api\miniconda\Scripts\activate.bat From a Windows …
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ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
… This is a known bug and the workaround is to rename or delete the file CCDC/ccdc-software/conquest/lib/libcrypto.so.1.1 so that ConQuest uses the system libraries instead …
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ConQuest searches on Windows fail to get past 0%
… causing searches to fail to start. In order to solve the problem, please carry out the following steps: 1. Uninstall the CSDS system (both the software and data …
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How can I automate the CSD Portfolio installation process
… the user licence for the installer install uk.ac.cam.ccdc will install all software and data install uk.ac.cam.ccdc.csd will install just the software install …
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How do I get CellCheckCSD to work within CrysAlisPro?
… where any queries related to the software may be answered. …
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How do I move an existing ConQuest, Mogul or registered Mercury* installation to another computer?
… *Some of the advanced features of Mercury require activation, which is only possible for CSD software suite subscribers. Please contact us with details …
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How do I obtain Mogul?
… Mogul is only available as part of the Cambridge Structural Database (CSD) software suites which are released in November of each year. It is also possible …
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How should I reference ConQuest?
… New software for searching the Cambridge Structural Database and visualising crystal structures I. J. Bruno, J. C. Cole, P. R. Edgington, M. Kessler, C. F …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
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Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8