FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Installation of the 2022 CSD Portfolio Software and Data
… Linux: Ensure you are in the same working directory as the .run installer executable and type its name prepended by ./ ("in this directory"), e.g. ./csds …
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Mercury, Hermes or CrossMiner 2023.1 crashes after running for 5 minutes
… configuration file manually. This config file is stored in a (hidden) subdirectory of your home directory. Windows: %USERPROFILE%\AppData\Roaming\CCDC Linux …
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How to deploy the CSD Portfolio to multiple computers
… file with the following contents. [General]root=N:\CCDC-data\ccdc-data Then save it to a central location. Windows: C:\ProgramData\CCDC Linux: /etc/xdg/CCDC …
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How do I use CellCheckCSD?
… :\results\results2.xml Linux Version Instructions========================== CellCheckCSD is run via the 'ccdc_searcher' script located in the 'bin' directory …
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What are the requirements for the CSD licensing system (from 2020)?
… server from us as an alternative to activation. We will provide you with a licence server installer, which is available for Windows, Linux and MacOS, and a new …
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I have renewed my licence, how can I make sure the expiry date has been extended?
… : In the Registry in HKCU\SOFTWARE\CLASSES\csetz Linux: ~/.local/share/data/bconf/data.conf MacOS: ~/Library/Application Support/iConf/data.conf If you have renewed your …
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