FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Updating my CSD software installation to the 2022.3 release fails on Linux
… Updating my CSD software installation to the 2022.3 release fails on Linux …
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Installing Mercury in a computer lab
… but Linux and macOS are similar.Download the installer then run it from the command line.CSDSInstallerOnline.exe –root /local/myinstall -c --accept-licenses install …
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Not enough disk space error while trying to install the software
… a disk space check. You can run the installer with the --ns flag: ./CSDInstallerOnline-linux --root /local/myinstall --cache-path /local/mycachelocation -c …
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Using the CSD Python API on a system that has no display
… module. This scenario is most common when using a Linux server that has no display of its own. If you are using the CSD Python API on a system without …
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My linux computer has the latest graphics and OpenGL drivers but mesa is being used instead
… My linux computer has the latest graphics and OpenGL drivers but mesa is being used instead …
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Using the ligand overlay functionality in Hermes 2023.1 or 2023.2 on Linux fails with an error about reading the initialisation file
… in Hermes 2023.1 or 2023.2 on Linux fails with an error about reading the initialisation file …
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Activating the CSD Python API
… -hook.ps1" On Linux or MacOS it is source /path/to/CCDC/ccdc-software/csd-python-api/miniconda/bin/activate (replace /path/to with the correct path …
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How to update a 2023 CSD Portfolio installation which was installed with the offline installer
… /online_repo/linux-64https://install.ccdc.cam.ac.uk/online_repo/mac On Linux or Mac, click OK, select the Update Components option, and keep clicking Next to go …
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What are the advantages and disadvantages of activating via a local licence server?
… computers (Linux and Mac users). Standard node-locked licensing stores a "fingerprint" of the computer in the user's home directory, which will cause the licence …
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How can I run GOLD in parallel?
… '. Smaller-scale parallelization GOLD Cluster can be run on a Slurm cluster running in a Linux VM. Thus, in principle, this tool could be used to parallelize …
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