FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How should I reference CSD-Particle?
… For VisualHabit functionality the reference is HABIT - a program for predicting the morphology of molecular crystalsG. Clydesdale, R. Docherty, K. J. Roberts …
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What is the Access Structures service?
… The Access Structures service is our new service with enhanced search functionality, an interim results page to help you navigate to the structure you want …
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What versions of Python are supported for components of the CSD Portfolio that use Python?
… is available for (see the latest CSD Python API documentation for details). Testing of any functionality that requires Python will be conducted on the CSD Python …
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What other software and/or data components should I install to make use of functionality I want to access?
… components of the suite. Entries in parentheses are optional components that can be utilised by that program and/or functionality, but are not required. Product …
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Using the ligand overlay functionality in Hermes 2023.1 or 2023.2 on Linux fails with an error about reading the initialisation file
… Using the ligand overlay functionality …
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What is the ‘My Structures’ service?
… to include in your ‘My Structures’ view (once CCDC has confirmed you are a named author). If you have a CSD licence, in July 2019 we released functionality that allows …
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CSD Portfolio software suites requirements and supported platforms
… 2, but with the caveat that there are some issues with certain functionality. We plan to improve support with subsequent releases. Please see this FAQ for more …
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Graphical System Requirements for Stereoscopic 3D Viewing
… for Stereoscopic 3D viewing to function within Mercury your graphics hardware must support Quad Buffered OpenGL Stereo.The development and testing of stereo viewing …
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How should I reference Mercury?
… ] Previous publications highlighting new Mercury functionality that may be of interest include: Mercury CSD 2.0 - New Features for the Visualization …
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I am unable to deposit my data using IE9 or below, what should I do?
… , we consider which ones meet your security needs, will give you the best experience, and enable you to fully take advantage of the functionality exposed through …
Top Support Solutions
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Newest Support Solutions
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