FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I obtain further information relating to CIF data items?
… distribution with the permission of the IUCr, who hold the copyright. EnCIFer supports neither DDL2 nor the proposed DDLm, CIF files or dictionaries, e.g. …
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How do I use GOLD to predict binding affinity?
… and is no longer supported. …
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Why do I see an ‘Operation Failed’ message when trying to open my database in CSD Editor?
… be reopened and used as normal. More information can be found in the CSD Editor documentation, available from the Support & Resources > Downloads section …
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What file formats does Hermes Support?
… What file formats does Hermes Support? …
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How do I sign into WebCSD and what are the benefits of signing in?
… registered to a CSD campus licence (we are unable to support IPv6). By entering a valid CCDC customer number and activation key once signed in. To do this you …
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One of my structures isn’t listed on ‘My Structures’ what should I do?
… of numbers are not supported). Once you have submitted your request it will be checked at CCDC to determine if it is appropriate to share the data with you …
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Updating an existing local licence server after renewing your licence
… of the commands will be different. Use./CCDCFloatServer -h to view the command line options. You may also want to ask CCDC Support for a link to the latest version Start …
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What is CSD-Xpedite?
… (CIFs), structure factors, supporting documentation) and correspondence to be stored in one system. On top of this CSD-Xpedite provides the CCDC’s expert …
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Why do some of the structures that I have previously deposited not appear in the ‘My Structures’ view?
… . This will open a pop-up where you can add each individual deposition number you would like to associate (currently ranges of numbers are not supported). Once you …
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How does the journal name search work in the Access Structures service?
… of journals that match the text you have typed. Searches for partial journal name or wild cards are not currently supported. Occasionally journals change their name …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
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