FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Where can I find my customer number and activation key?
… 65A31B-C7EB88-466D81-5ECE60-46BA10-BD9807) Standalone Mercury can be used without an activation key - see How do I download and install the free version of Mercury? The software …
-
Why do I see an ‘Operation Failed’ message when trying to open my database in CSD Editor?
… be reopened and used as normal. More information can be found in the CSD Editor documentation, available from the Support & Resources > Downloads section …
-
Why have the CCDC and FIZ Karlsruhe collaborated?
… in manuscripts and publications Are accessible by referees during the peer review Are available to view or download through a single access service known …
-
Are there any tools available to help produce a CIF?
… of the online deposition service available at www.ccdc.cam.ac.uk/deposit and the reports can be downloaded upon submission. This will allow you to check the integrity …
-
How to update a 2023 CSD Portfolio installation which was installed with the offline installer
… , then add the top-level CSD Data Portfolio component. This is a large download but it will enable future data updates to be installed via Update Components …
-
I have updated to CSD Portfolio 2023.1 and now the CSD Python API fails to find the software or data
… at the date of writing). Installer links for the standalone Python API are obtained by filling out the same CSDS Downloads Form as for the main CSD Portfolio installers …
-
CCDC Software and macOS
… with subsequent releases. To obtain the latest version, please download and use the full CSD installer. Links for this can be obtained via https://www.ccdc.cam.ac.uk …
-
How can I run GOLD in parallel?
… , on an HPC compute cluster managed by Slurm. The GOLD Cluster tool and its User Guide are available to customers via our Downloads site under 'CSD-Discovery > GOLD …
-
I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
… and to structures before they are fully curated. Alternatively the CSD is released in ConQuest in November each year and it is also possible to download CSD data …
-
How to deploy the CSD Portfolio to multiple computers
… Easy to keep each computer up to date using CCDC Maintenance Tool Cons: Uses the most disk space and bandwidth to download the data onto each computer Option 2 …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows