FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I set up my browser to view IsoStar scatterplots?
… these files automatically. This is the process in more detail. Download a .istr file from http://isostar.ccdc.cam.ac.uk/. Open the Downloads folder, right click …
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Updating my CSD software installation to the 2022.3 release fails on Linux
… attempted the update via Mercury or Hermes the installer can be found in the CSD_2022/updates directory. Otherwise it can be downloaded from the CCDC Downloads page …
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How do I obtain ConQuest, Mogul or GOLD?
… The majority of CSD-Portfolio functionality, such as the data, ConQuest, Mogul and GOLD, is contained in the CSDS download. You can obtain download links …
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When using the Access Structures service the 3D structure took a long time to load
… The 3D structure may take a few seconds to load. While the 3D structure is loading you can still use the page and download the deposited CIF for the structure …
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I have not received an email after requesting a CSD Portfolio Download, or my email contains no links
… in your inbox. These policies may also modify the message in certain ways, such as stripping out the download links themselves.If you have not received your CSD …
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I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?
… products including Mercury for free for non-commercial use - to obtain older versions of these go to our downloads page and tick the Legacy Downloads box. …
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Why do I have a problem displaying labels on Linux?
… likely because the OpenGL libraries on your system cannot support all the functions that Mercury uses. In this case we would recommend that you download …
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Why is CellCheckCSD 1.2 not working with my diffractometer software package?
… of CellCheckCSD still available in our legacy downloads section of our download web pages. …
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How do I obtain Mogul?
… to download data updates at regular intervals between each major release. For further information please compete the Information on obtaining CCDC products form …
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Mercury 2020.1 is slow on MacOS
… We are aware of a stutter-like behavior when rotating structures in Mercury 2020.1. This has been fixed in later releases. You can download the latest …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8