FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I'm trying to use the Mercury-MOPAC link but keep on getting an error message: what does it mean?
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How does licensing work for the CSD Portfolio?
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I am having difficulty downloading the latest CSD software with the online installer
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How do I edit & re-run a Crystal Packing Feature search?
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CSD Portfolio software suites requirements and supported platforms
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I’m having difficulty doing the tutorials on my Windows machine
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What input file format do I need for a Hydrogen Bond Propensity calculation?
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My CSD Portfolio installation is asking me to re-register even though I registered during installation
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11