FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
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Graphical System Requirements for Stereoscopic 3D Viewing
… Settings --> Manage 3D Settings. You need to change 3 settings: "OpenGL rendering GPU" - Quadro 410 "Stereo - Display mode" - Generic active stereo (with NVIDIA 3d …
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I am unable to deposit my data using IE9 or below, what should I do?
… Unfortunately our online deposition service is no longer available through IE9. We have actively decided not to support older browsers (IE9 and below …
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Why do I get a pop up window when starting ConQuest that says "Some Anti-Virus Software stop ConQuest from starting its search engine..."?
… as virus-like activities. Alternatively, most antivirus programs can be temporarily disabled by right-clicking on the icon in the desktop toolbar and selecting …
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How should I reference GOLD?
… . Taylor, J. Mol. Biol., 267, 727-748, 1997 [DOI: 10.1006/jmbi.1996.0897] Other GOLD publications include: Molecular recognition of receptor sites using a genetic …
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How many MOFs are there in the CSD?
… contain disorder relating to solvent molecules. The framework disorder definition is based on a search for multi-site or symmetry-related disorder; unmodelled …
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CSD Portfolio software suites requirements and supported platforms
… instead. See this FAQ for more details: What are the advantages and disadvantages of activating via a local licence server? Changes to Supported Platforms CentOS …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows