FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Not enough disk space error while trying to install the software
… for installation target install uk.ac.cam.ccdc will install all software and data …
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I have renewed my licence, how can I make sure the expiry date has been extended?
… Portfolio software. The easiest way to reactivate is from the command line:ccdc_activator -a -k NEW-ACTIVATION-KEY Academic customers using a local licence …
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What are the requirements for the CSD licensing system (from 2020)?
… There are two main methods by which you may licence the 2020 and later CSD software: ActivationThe standard system for licensing is activation. You will need …
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How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
… For the best performance we would recommend running CCDC software locally, but sometimes this is not possible and you may need to access an installation …
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How do I add or remove software / data from an existing install?
… to the Settings screen and check that the default repositories are ticked. If this does not help, the software may have been installed with the offline installer. From …
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I have updated to CSD Portfolio 2023.1 and now the CSD Python API fails to find the software or data
… Portfolio. Because the filesystem layout was changed for 2023.1, older versions of the Python API are unable to locate the software and data in its new location. We …
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Software Activation is failing because it fails to access the internet using my proxy server
… The CCDC software activation tool will attempt to automatically detect proxy server settings and use them, so for the vast majority of users there should …
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What other software and/or data components should I install to make use of functionality I want to access?
… Starting with the 2023.1 release, the CSD Portfolio now offers more choice on what software and/or data components you can choose to install. While we …
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Can I access Inorganic/ICSD data through the CSD Portfolio?
… and any associated advanced software will continue to develop and to be available independently from the CCDC and FIZ Karlsruhe, respectively. …
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ConQuest is unable to export PDF files on Windows
… here and reinstall the software. This ensures that stray files from older versions of ConQuest are deleted. …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8