FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I obtain the IsoStar client?
… The IsoStar client package is included with the main CSDS software installer. The linux script for launching the IsoStar client is run_isostar and is located …
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How do I obtain Mercury?
… Mercury is distributed as a part of the CSD Portfolio. Links for subscribers to download the CSD Portfolio can be requested at the CSDS Downloads page …
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How do I obtain ConQuest, Mogul or GOLD?
… The majority of CSD-Portfolio functionality, such as the data, ConQuest, Mogul and GOLD, is contained in the CSDS download. You can obtain download links …
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ConQuest is unable to export PDF files on Windows
… is not a valid Win32 application. This issue has been resolved in CSDS 2020.2 and later versions. You can request new download links for the latest release of CSDS from …
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I have not received an email after requesting a CSDS Download, or my email contains no links
… I have not received an email after requesting a CSDS Download, or my email contains no links …
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I have updated to CSD Portfolio 2023.1 and now the CSD Python API fails to find the software or data
… at the date of writing). Installer links for the standalone Python API are obtained by filling out the same CSDS Downloads Form as for the main CSD Portfolio installers …
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How does licensing work for the CSD Portfolio?
… The CSDS is licensed on a geographical site basis and access is subject to a Licence Agreement. From 2020 the software is licensed for the period that has been …
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How does the GOLD licensing system work?
… as use of any other CSDS software (see the CSDS release and installation notes for further details). In general, a licensed copy of GOLD will allow unlimited use …
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ConQuest searches on Windows fail to get past 0%
… causing searches to fail to start. In order to solve the problem, please carry out the following steps: 1. Uninstall the CSDS system (both the software and data …
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How do I download CIFs from the Access Structures service?
… When searching for data using the free Access Structures service, a successful search displays a summary page with a “Download” button to download …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows