FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I obtain Mercury?
… . The free version of Mercury can also be downloaded free of charge from the Downloads page. Note: Free Mercury is only for Non-Commercial use. Please contact us …
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How should I reference the CCDC deposition number in my paper?
… . These data can be obtained free of charge from The Cambridge Crystallographic Data Centre via www.ccdc.cam.ac.uk/structures" For inorganic structures we recommend …
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How do I move an existing ConQuest, Mogul or registered Mercury* installation to another computer?
… of the computer system you want to move from and we can then de-activate that licence for you, freeing it up for use on another system. …
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How do I download and install the free CSD-Community software Mercury and enCIFer?
… You can download a small online installer for the CSD Portfolio for Windows, Linux or MacOS from our Downloads page. Free Mercury is only for Non-Commercial …
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Free Mercury is complaining that the database requires a CSD licence
… This error message appears when you have activated Mercury with a free CSD-Community licence but have installed the full CSD database which requires you to buy …
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How do I download CIFs from the Access Structures service?
… When searching for data using the free Access Structures service, a successful search displays a summary page with a “Download” button to download …
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How can I download data for a particular compound?
… was published in. Before using this free service a literature search on your compound is recommended. Once you have found the relevant publication then you may use our free …
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Create your own offline installer for the free version of Mercury
… will show you how to create an offline installer for the free version of Mercury, enCIFer and utilities that depend on it CSDInstallerOnline-windows.exe create …
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How do I know whether to flip or rotate Ring-NHR, Ring-NR1R2 and protonated carboxylic acids when setting ligand flexibility?
… , then flipping should be used - this is because conjugation favours a planar conformation. If R, R1 and/or R2 are not aromatic, then free rotation should …
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I am unable to upgrade to the current version of the CSD software, how do I continue using an older version?
… products including Mercury for free for non-commercial use - to obtain older versions of these go to our downloads page and tick the Legacy Downloads box. …
Top Support Solutions
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