FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I update my CSD software installation?
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What can I do if Mercury or Hermes won't install the latest software and data updates?
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How do I activate the software after installation?
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On Windows, the Conformer Generator does not run as it cannot find a Python distribution
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CSD Portfolio fails to install the CSD Python API on Windows
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How can I install the 2023 CSD Portfolio so that all users can access it?
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How do I set up a local CCDC software and data repository?
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What versions of Python are supported for components of the CSD Portfolio that use Python?
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I have updated to CSD Portfolio 2023.1 and now the CSD Python API fails to find the software or data
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How do I add or remove software / data from an existing install?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
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- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
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- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows