FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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The ‘IUCr’ button in enCIFer no longer allows me to paste the location of a CIF into a file name box on the checkCIF web page
… , or using CTRL-V (windows) or Command-V (mac) This is necessary as most web browsers no longer allow the direct pasting of file names, as a security precaution …
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ConQuest stopped working on Windows after I updated from 2023.1 to 2023.2
… a Windows machine with the 2023.1 release installed, copy this file from CCDC\ccdc-software\conquest\exe on the 2023.1 machine to the same location …
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How can I install the 2023 CSD Portfolio so that all users can access it?
… (Windows), /usr/local/CCDC or /opt/CCDC (Linux), or /Applications/CCDC (macOS). Licence activation If an older version of the CSD Portfolio was installed …
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Applications such as Mercury or Mogul fail to open on Windows
… Some Windows users may find that programs such as Mercury, Mogul, Hermes etc fail to open correctly (the interface may start to appear but crashes immediately …
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Malvern Panalytical software integration with the 2023.1 CSD Portfolio may fail to locate the CSD Python API
… a new installer technology, Qt Installer, and this has resulted in some changes to the Windows registry entries that Malvern Panalytical software uses to locate …
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Can I add scatterplots for groups which are not included in the standard IsoStar library?
… their own customised scatterplots. Plots calculated with IsoGen can be viewed and manipulated with the IsoStar control window in the usual way. However, two …
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Activating the CSD Python API
… API has been installed in the standard location using the CSDS installer, on Windows the simplest way is to launch an Anaconda prompt from the Start menu …
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ConQuest won't start on Windows machine with Radeon graphics card
… ConQuest won't start on Windows machine with Radeon graphics card …
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How do I download and install the free CSD-Community software Mercury and enCIFer?
… You can download a small online installer for the CSD Portfolio for Windows, Linux or MacOS from our Downloads page. Running this installer will allow you …
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How do I remove lone pairs from GOLD docking solutions?
… when GOLD writes these out, by ticking or unticking the Save lone pairs tickbox on the Information in File tab under Output Options of the GOLD Setup window. You …
Top Support Solutions
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Newest Support Solutions
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