FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How to update a 2023 CSD Portfolio installation which was installed with the offline installer
… /data Also add the appropriate URL for your OS for a software update:https://install.ccdc.cam.ac.uk/online_repo/windows-dynamic-64https://install.ccdc.cam.ac.uk …
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Uninstallation options for the 2023 CSD Portfolio
… on the next window will be uninstalled To completely uninstall the software, select Remove all components in the maintenance tool startup window. Uninstalling from …
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Attempting to start ConQuest when using Remote Desktop on Windows gives the error ''LoadLibrary failed with error 87: The parameter is incorrect."
… /AMD graphics driver in the remote dektop while using ConQuest as follows: 1. Start device manager (type that in the windows menu). 2. Find the Display Adaptors …
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ConQuest is unable to export PDF files on Windows
… ConQuest 2020.1 is unable to export search details in PDF format on Windows. Doing so will produce a python traceback ending with text similar to: File …
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Installation of the CSD Python API miniconda may fail on Windows
… Miniconda utilises very long file paths during installation and by default Windows does not have support for long paths enabled. This can cause installation …
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Installation of the 2022 CSD Portfolio Software and Data
… involves running via the command line. Windows: Ensure you are in the same directory as the .exe installer file and then just type its name, e.g. csds-windows.exe …
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ConQuest crashes with "Failed to execute script csds" error message
… them solves the problem. Go to your home directory (type %USERPROFILE% into the Windows Explorer bar) then go to the View tab and make sure "File name …
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On linux, Hermes has a transparent window and/or shows strange artefacts
… On linux, Hermes has a transparent window and/or shows strange artefacts …
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How do I get Mercury to recognise that I have a version of the CSD database installed?
… the environment variable CCDC_TOOLKIT_ASER_DATABASE. If this points to an ASER database, the database will be opened.For example, on Windows: SET CCDC …
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How do I set up my browser to view IsoStar scatterplots?
… on the file and select Open With. (Windows) Ensure that "Always use this app to open .istr files" is ticked. If isostar is not showing in the list of apps, click …
Top Support Solutions
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Newest Support Solutions
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