FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I view anisotropic displacement parameters (ADPs) for CSD entries?
… Anisotropic displacement parameters (ADPs – also called thermal ellipsoids) can be viewed directly from the Mercury visualiser window. The ADPs can be seen …
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How to deploy the CSD Portfolio to multiple computers
… Option 1: Install the software and data on each computer separately using the online installer For a silent install on Windows into C:\CCDC the command would …
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
… for your computer's graphical system, as provided by the manufacturer (e.g. NVidia or AMD). Note that often the basic driver supplied by Windows or your …
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I am having difficulty downloading the latest CSD software with the online installer
… https://install.ccdc.cam.ac.uk/online_repo/windows-dynamic-64/uk.ac.cam.ccdc.csd.activation/2023.2.243.docs.7z Connection closed In these cases waiting a few …
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Installing Mercury in a computer lab
… To install Mercury on all machines in a computer lab it is useful to run an unattended install from the command line. The commands given are for Windows …
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Which platforms are supported for IsoStar?
… on Mac OS X or Windows operating systems. IsoStar has been tested when installed natively on these platforms. Use with emulators, including virtual machines, has …
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How do I use CellCheckCSD?
… and the ReducedCellQuerySchema.txt file for details on how to construct a suitable input XML file. Windows Version Instructions …
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Why does my IsoStar server display text in my browser window when trying to view a scatterplot?
… Why does my IsoStar server display text in my browser window when trying to view a scatterplot? …
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How do I set up a local CCDC software and data repository?
… as this extra argument is given. An example command for an unattended install on Windows in N:\CCDC is CSDInstallerOffline-2023.1-windows.exe --root N:\CCDC --cl …
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Updating an existing local licence server after renewing your licence
… of the example used below:Windows: CCDCFloatServer -a --license-key 123456-123456-123456-123456-123456-123456 -c config.yml -p ccdc.datLinux/macOS: ./CCDCFloatServer …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How does the GOLD licensing system work?
- How should I reference GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
Newest Support Solutions
- "Cannot download archive" error when running the online installer
- Searches on macOS with cqbatch from the 2024.1 release may fail
- Documentation fails to open when launched from a CCDC application on linux
- How can I improve visualisation performance when running CCDC software over Remote Desktop Connection (RDP)?
- I am unable to set a file association (e.g. opening cif files with enCIFer) on Windows 11