FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I obtain PreQuest to create and manage an in-house database of my own structures?
… from our website and can be used, like PreQuest, to update information in the datasets from your ‘My Structures’ view. For any queries regarding PreQuest …
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My version of the CSD Portfolio says it has expired, how do I get the latest version?
… update your email preferences via your profile on our website in order to receive an email whenever a new version is released. If the message is that your licence …
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Why do some of my results not appear when using Mercury?
… The locally installed program Mercury will access the latest version of the CSD available on your computer. The CellCheckCSD database may be updated more …
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Why is CellCheckCSD 1.2 not working with my diffractometer software package?
… CellCheckCSD 1.2 contains several changes and improvements over the previous version 1.1.2, some of which may require diffractometer providers to update …
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How long does it take for CSD Communications and structures published in associated scientific articles to be curated?
… will then update our records accordingly. We try to manually curate structures as soon as the corresponding publication is in our system, but in busy periods …
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Updating an existing local licence server after renewing your licence
… If you have an existing local licence server then when you renew your access to the CSD Portfolio software you will need to update the licence your local …
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I know that a particular crystal structure has been published, why is it not included in the latest release of the database?
… recommend using our public WebCSD server as WebCSD is updated at frequent intervals. WebCSD also allows access to structures in ASAP or early view articles …
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What happens to unpublished data stored at the CCDC?
… at the CCDC can be updated at any time after deposition and depositors are encouraged to share each structure directly through the Cambridge Structural Database …
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Authors’ names in the CSD: how to add them correctly? How to search for them?
… data using our Deposition portal or updating the journal information of previously deposited data via MyStructures, please add all the author’s names …
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Crystallisability and solvate prediction scripts not working in 2024.2 release
… from a JSON compatible dict.""" meta = {} for k, v in doc.items(): if k == "classes_": self.classes_ = np.array(v) continue meta[k] = v self.__dict__.update(meta …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows