FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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I've found an entry in the CSD which either contains an error or does not correctly reflect the original publication. Who should I notify?
… to check the data against the published material and supplementary data, errors do occur. The information stored in the CSD is continually being updated and we …
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What happens to my data if the paper is rejected by the journal?
… change. We have workflows in place with all the major publishers to allow us to update the publication details automatically. In this case, it is not necessary …
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When will a data DOI be assigned to my structure?
… and we have updated our records with the publication information. Upon publication, your structure will receive a data DOI which when opened will direct users …
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Crystallisability and solvate prediction scripts not working in 2024.2 release
… _": self.classes_ = np.array(v) continue meta[k] = v self.__dict__.update(meta) …
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What is the ‘My Structures’ service?
… you to create an in-house database from all, or a selection of, the datasets in your ‘My Structures’ view. Datasets can be reviewed and updated using our ‘CSD …
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I am unable to deposit my data using IE9 or below, what should I do?
… ) for the reasons listed below. Please either update your browser or use a different browser to use the deposition service. If you are still unable to use our web …
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I have not published my data within a year of deposition, can I extend the embargo period?
… to publish and update structures, please see this link. …
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What is a CSD subset?
… to locate from the more than 1.25M structures in the CSD. Subsets are updated with every data release to CCDC's Desktop software and can be used with ConQuest …
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Electron Diffraction Data in the CSD
… Python API. For more information on the CSD subsets available and how to access them, please refer to the FAQ "What is a CSD subset?". The subset is updated …
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CSD Portfolio software suites requirements and supported platforms
… that we support, we would recommend updating in the near future to ensure you are able to use future CSD software updates without interruption. macOS - Intel …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
- ConQuest will not start when used with the latest version of VMWare
- Unable to run the CCDC maintenance tool on macOS 15
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8