FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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My CSD Portfolio installation is asking me to re-register even though I registered during installation
… using the software for the first time. However activations for additional users do not count against your activation limit. In some cases the CSD Portfolio software …
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Free Mercury is complaining that the database requires a CSD licence
… a licence. While the 2023 installer offers the option of installing only CSD-Community products, it does not prevent users from installing software or data …
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How to ensure you get the best graphical performance from the 3D visualiser components in CCDC programs
… The 2020 release of the CSD Portfolio software includes numerous improvements to the graphical user interface of programs such as Mercury, Mogul & Hermes …
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Installing Mercury in a computer lab
… --accept-licenses accepts the user licence for the installer install uk.ac.cam.ccdc.csd.mercury will install Mercury and dependent components After the software …
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How do I set up a local CCDC software and data repository?
… As of the 2023.1 release, software and data components and updates are downloaded via repositories. By default the CCDC online repositories are used, however …
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Installation of the 2023 and later CSD Portfolio Software and Data
… There are several options to adjust the installation of the CSD Portfolio to your needs. Installing the CSD data and CSD Portfolio software separately …
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I am having difficulty downloading the latest CSD software with the online installer
… The CSD software suite online installer downloads your selected software and data components from a content distribution network that should allow high speed …
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Installation of the 2022 CSD Portfolio Software and Data
… This FAQ applies to an old version of the CSD Portfolio, the latest version is 2024.1. Installation of the 2023 CSD Portfolio Software and Data …
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I'm getting messages that my licence has expired or is missing a feature
… it to use a free CSD-Community licence, run this command, changing the path to ccdc_activator if necessary. C:\Users\USERNAME\CCDC\ccdc-utilities\software …
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How do I obtain the IsoStar client?
… The IsoStar client package is included with the main CSDS software installer. The linux script for launching the IsoStar client is run_isostar and is located …
Top Support Solutions
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