FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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What do I do if I have an existing in-house database that I want to use in My Structures?
… We would be pleased to help you upload an existing in-house database into the "My Structures" service. For any queries regarding existing in-house databases …
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Can I search my own private in-house database using ConQuest?
… Yes, ConQuest can be used to search in-house databases in addition to the main CSD. Private databases can be created using the My Structures service …
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How do I obtain PreQuest to create and manage an in-house database of my own structures?
… It is now possible to manage your own structures and create in-house databases via our online My Structures service. For more information see the FAQ “What …
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Using old in-house databases with the latest CSD Portfolio
… in-house databases from 2018 or earlier, you will first need to convert these old databases to the latest .sqlite format in order to use them with current CSD …
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What versions of Python are supported for components of the CSD Portfolio that use Python?
… in-house databases. While these scripts do not use the CSD Python API, we recommend that your default Python is one of the versions that the CSD Python API …
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What is the ‘My Structures’ service?
… you to create an in-house database from all, or a selection of, the datasets in your ‘My Structures’ view. Datasets can be reviewed and updated using our ‘CSD …
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How do I get Mercury to recognise that I have a version of the CSD database installed?
… Where possible we recommend using the CSD-Portfolio's built-in version of Mercury which is preconfigured with the location of the CSD database, rather than …
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How can I tell where the CSD Editor is saving edits to my database?
… Any additional structures or updates of existing database entries are only added to your existing file once the CSD Editor session has been saved, when …
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Where do I request data not included in the CSD?
… Data for crystal structures of compounds not included in the Cambridge Structural Database (CSD) or the Inorganic Crystal Structure Database (ICSD …
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How can I check if my structure has been published before?
… Access Structures, which includes all structures in the Cambridge Structural Database (CSD) and the Inorganic Crystal Structure Database (ICSD), provides …
Top Support Solutions
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Newest Support Solutions
- The 2024.3 CSD Portfolio software does not start on linux under Wayland and gives a Qt mismatch error
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- CSD Python API not working on RHEL 9
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