FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I update my CSD software installation?
… -in auto-update mechanism that makes updating the software easy, and will also notify you if a software or data update is available. The auto-update system …
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Updating my CSD software installation to the 2022.3 release fails on Linux
… This is a known issue and the fix is to run the update installer manually after making sure you are not running any CCDC programs. If you have already …
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How to update a 2023 CSD Portfolio installation which was installed with the offline installer
… The online installer configures the CCDC maintenance tool to check the CCDC repositories for updates but the offline installer does not. It is however possible …
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Installation of the CSD Python API miniconda may fail on Windows
… this version of the API by updating with the maintenance tool. Start the maintenance tool and select "Update components" and click Next and select the CSD Python API …
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On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak
… When applying the 2023.2 update you may observe an error similar to this if you started the process by checking for updates in Mercury or Hermes:Cannot write …
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Mercury, Hermes or CrossMiner 2023.1 crashes after running for 5 minutes
… By default Mercury, Hermes and CrossMiner automatically check for updates after they have been running for 5 minutes. In the 2023.1 release this can cause …
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ConQuest stopped working on Windows after I updated from 2023.1
… package Then run Microsoft Update to make sure Windows is up to date and reboot your computer. If installing the runtime libraries and running Microsoft Update does …
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Can I update publication details through My Structures?
… on the 'Details' button to see more details about a particular structure and from there you can update the publication details, extend the embargo period …
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I have updated to CSD Portfolio 2023.1 and now the CSD Python API fails to find the software or data
… This is usually a result of running the CSD Python API in your own Python environment and not updating it to the latest version when you update the CSD …
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How do I ensure I get the best performance from CSD-CrossMiner?
… performance 32GB RAM is suggested, particularly as the software update mechanism can require more RAM to be available during the update activity. We advise …
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Newest Support Solutions
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