FAQs
FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How can I automate the CSD Portfolio installation process
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What other software and/or data components should I install to make use of functionality I want to access?
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What should I do if I experience an error during deposition that prevents me from adding checkCIF alert responses?
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Installation of the 2022 CSD Portfolio Software and Data
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How can I publish my historic structures or thesis structures?
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Electron Diffraction Data in the CSD
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Using old in-house databases with the latest CSD Portfolio
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How can I deposit inorganic data into the ICSD?
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Neutron Diffraction Data in the CSD
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What happens to unpublished data stored at the CCDC?
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows