FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
-
Software Activation is failing because it fails to access the internet using my proxy server
… The CCDC software activation tool will attempt to automatically detect proxy server settings and use them, so for the vast majority of users there should …
-
My CSD Portfolio installation is asking me to re-register even though I registered during installation
… containing activation details will be returned and stored in the registry or the user's home directory. Activation is per-user as well as per-system - if a system-wide …
-
How do I download and install the free CSD-Community software Mercury and enCIFer?
… it must be activated. For the free version, go to the CSD-Community tab in the activation tool and click Activate. The activation tool should pop up automatically …
-
Free Mercury is complaining that the database requires a CSD licence
… This error message appears when you have activated Mercury with a free CSD-Community licence but have installed the full CSD database which requires you to buy …
-
Activating the CSD Python API
… Before using the CSD Python API you must activate it so that the system knows where to look for the Python interpreter and all its modules. Assuming the Python …
-
The IsoStar client is asking for activation when I attempt to access the server at isostar.ccdc.cam.ac.uk
… , you will need to use one of your CSD licences in order to activate that computer to use all CSD software products. If viewing files from your own IsoStar server …
-
How can I automate the CSD Portfolio installation process
… activate the software using: /path/to/installation directory/CCDC/ccdc-utilities/software-activation/ccdc_activator -a -A -k ACTIVATION_KEY …
-
How can I easily licence GOLD 5.4 and later to run on all nodes of my cluster?
… , rather than using the ccdc_activator tool, when registering a cluster. …
-
Can GOLD carry out protein-protein docking?
… docking proteins are sufficiently different from those when docking ligands. In particular GOLD requires a distinct concave binding site to be defined, whereas …
-
How do I view CellCheckCSD results using WebCSD?
… ). For this to work, you will need to have an unlimited site licence for CSD-Core. Access is provided via a public server hosted at the CCDC. For pricing information about …
Top Support Solutions
- CSD Portfolio software suites requirements and supported platforms
- What is the difference between the GoldScore, ChemScore, ASP and ChemPLP scoring functions provided with GOLD?
- How do I sign into WebCSD and what are the benefits of signing in?
- How does the GOLD licensing system work?
- How should I reference GOLD?
Newest Support Solutions
- CSD Python API not working on RHEL 9
- ConQuest fails with "ValueError: No JSON object could be decoded" on RHEL 8
- I am trying to activate the free version of Mercury, but the Software Activation Tool says “A valid activation has been detected…”
- How do I ensure I get the best performance from CSD-CrossMiner?
- "Invalid window handle" error when using the CSD Python API on Windows