FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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Documentation fails to open when launched from a CCDC application on linux
… for each application in the ccdc-software/application/docs folder of each installed application. …
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How do I determine what my IP address is?
… Some CCDC software and services require you to give us details of your IP address (or a range of IP addresses). There are two main types of IP address …
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How do I obtain ConQuest, Mogul or GOLD?
… for the software by filling out the CSDS downloads request form here. You will need your customer number and 36 character activation key. This information …
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How do I port my existing scripts from Python 2.7 to Python 3?
… You may wish to consult the official Python Software Foundation's guide. Hopefully, your script was written with both Python 2.7 and 3.x in mind. The Python …
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On Windows, applying the 2023.2 update from a check for updates in Mercury or Hermes may give an error about updating qtwebengine_resources.pak
… entry "\ccdc-software\mercury\resources\qtwebengine_resources.pak" to disk. Can't unlink already existing object. Permission denied. This is due to Mercury …
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Retirement of Relibase/Relibase+
… As part of our longer-term strategy to provide leading edge software for our user community, the CCDC products Relibase and Relibase+ have been retired …
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What is the size of the Cambridge Structural Database (CSD)?
… software (ConQuest and the CSD Python API) is currently based on the number of CSD entries. The number of structures in the CSD; this is a count of the number …
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Where can I find my customer number and activation key?
… 65A31B-C7EB88-466D81-5ECE60-46BA10-BD9807) Standalone Mercury can be used without an activation key - see How do I download and install the free version of Mercury? The software …
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Why do I get a pop up window when starting ConQuest that says "Some Anti-Virus Software stop ConQuest from starting its search engine..."?
… the appropriate option. ConQuest can then be run normally and the antivirus software re-enabled afterwards.2. The other cause of this error message is due …
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Create your own offline installer for the free version of Mercury
… the installer has been created, you can run it by either double-clicking or running the installer from the command line. You can activate the software as described …
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