FAQs
For questions not addressed by a support solution here, please Contact Us. Please do include a description of the problem as well as your operating system and version.
What can we help you with?
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How do I download CIFs from the Access Structures service?
… When searching for data using the free Access Structures service, a successful search displays a summary page with a “Download” button to download …
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My CSD software download links are no longer working, what do I do?
… The CSD software suite download page will provide you with an email that contains a set of temporary download links that are valid for 24 hours. After …
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What data format is available for download from the Access Structures service?
… The free Access Structures service offers downloads in a CIF file format. A successful search (using either the deposition number, DOI of the journal article …
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I am using Chrome and clicking on a download link in the CSD download links email does nothing
… Google have started to silently block http download links if they are embedded in https web pages.Details of this change can be found at https …
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I get an error that VCRUNTIME140_1.dll was not found
… This is a result of the Visual C++ runtime library not being installed. Please download and install vc_redist.x64.exe from Microsoft's Visual C++ Downloads …
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I am having difficulty downloading the latest CSD software with the online installer
… The CSD software suite online installer downloads your selected software and data components from a content distribution network that should allow high speed …
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How do I obtain the IsoStar client?
… in $CSDHOME/bin. For Windows the isostar.exe should be associated with the IsoStar files downloaded from the server automatically. For Mac OS X you may need …
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How do I obtain enCIFer?
… enCIFer is freely available for download to the scientific community. It now forms a part of the Mercury software package. …
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How do I obtain Mercury?
… Mercury is distributed as a part of the CSD Portfolio. Links for subscribers to download the CSD Portfolio can be requested at the CSDS Downloads page …
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How do I obtain data already deposited with the CCDC?
… After the associated paper is published, data may be downloaded from the CCDC using our free Access Structures service. To use this service you can search …
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